Terms & Conditions
THESE TERMS & CONDITIONS ARE ISSUED BY POSY AND BLOOM FLORAL STUDIO LTD. BY PLACING AN ORDER ON OUR WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.
Contact Information:
Company Name: Posy and Bloom Floral Studio Ltd
Telephone: +447852879177
Email: [email protected]
Orders:
- Order details
- We require accurate recipient personal details including: valid postcode, address, recipient name and contact telephone number.
- It is the purchaser’s responsibility to ensure the latter information is correct – failure in non-delivery of any item due to errors in the details provided are at no liability of Posy & Bloom Floral Studio Ltd.
- By placing an order on our website, you agree to be bound by these Terms and Conditions.
- Once an order has been made, this is subject to our acceptance. We consider ourselves to be bound by a contract once a confirmation of order has been sent to you via email.
- Payment
- We accept payments via Stripe. Payments are processed securely via this platform. We do not store payment details. For Stripes full payment processing terms and conditions please visit their website.
Delivery:
- Delivery days & hours
- Deliveries are made between Monday – Thursdays 10:00 – 16:00 and Saturday and Sundays 10:00 – 13:00. We are closed on Fridays. Timed deliveries are not available.
- Delivery instructions
- It is essential we are provided with a full property postcode, house name or number and first line of address. In addition to this, any helpful delivery instructions such as a “safe place” (where to leave the item if the recipient is not home). Please also provide contact details in the form of an email and telephone number for yourself and the recipient.
- A “safe place” must be a secure and dry place such as a porch, shed or garage – easily and safely accessible by our delivery team.
- It is essential we are provided with a full property postcode, house name or number and first line of address. In addition to this, any helpful delivery instructions such as a “safe place” (where to leave the item if the recipient is not home). Please also provide contact details in the form of an email and telephone number for yourself and the recipient.
- Unsuccessful deliveries
- If the recipient is not home and there is no “safe place” noted on the order, we will attempt to leave the item with a neighbour. If this is not possible, the item will be returned to the studio and a rescheduled delivery will be arranged with the recipient direct. Additional charges may apply for re-delivery. Please note, any items left in a “safe place” or with a neighbour will be recorded and a note left with the recipient to inform them of the delivery.
- We are not liable for delivery delays due to circumstances beyond our reasonable control such as severe weather conditions.
Cancellation:
- 12-hour policy
- Important – we only accept cancellations within a 12-hour timeframe of an order being submitted. Due to the perishable nature of the items sold, and the speed in which our orders are proceed, we do not accept cancellations after a 12-hour window. There is no exception to this term and condition. To cancel an order, please call us via the following contact details within a 12-hour timeframe:
- Telephone: +44 7852879177
- Important – we only accept cancellations within a 12-hour timeframe of an order being submitted. Due to the perishable nature of the items sold, and the speed in which our orders are proceed, we do not accept cancellations after a 12-hour window. There is no exception to this term and condition. To cancel an order, please call us via the following contact details within a 12-hour timeframe:
Refunds & Returns:
- Complaints
- Outstanding customer service, from the point of ordering your item to the recipient receiving the item, is a principal focus for the team at Posy & Bloom. We endeavour to ensure complaints are not needed, however, if you are not satisfied with your item, (due to the perishable nature of our products) complaints must be raised within 1 working day of delivery or the intended delivery date. We will ask for a digital image to be sent to our email address to assist with the investigation of your complaint and to ensure a speedy resolution. Please reach out us via the following contact details:
- Telephone: +44 7852879177
- Email: [email protected]
- Outstanding customer service, from the point of ordering your item to the recipient receiving the item, is a principal focus for the team at Posy & Bloom. We endeavour to ensure complaints are not needed, however, if you are not satisfied with your item, (due to the perishable nature of our products) complaints must be raised within 1 working day of delivery or the intended delivery date. We will ask for a digital image to be sent to our email address to assist with the investigation of your complaint and to ensure a speedy resolution. Please reach out us via the following contact details:
- Refunds
- Outstanding customer service, from the point of ordering your item to the recipient receiving the item, is a principal focus for the team at Posy & Bloom. We endeavour to ensure refunds are not needed, however, if you are not satisfied with your item, (due to the perishable nature of our products) any refund requests must be raised within 1 working day of delivery or the intended delivery date. We will ask for a digital image to be sent to our email address to assist with the investigation of your refund and to ensure a speedy resolution. Please reach out us via the following contact details:
- Telephone: +44 7852879177
- Email: [email protected]
- Please note, we review refunds on a case-by-case basis and you will be notified in writing or via the telephone of the outcome. If we deem there to be a reasonable issue with the item the recipient has received, we will offer a replacement item, in place of a refund. A request for a replacement item must be made within 1 working day of delivery, any refund requests made after this timeframe will not be granted due to the perishable nature of the items we sell. Please be aware, we reserve the right to refuse a refund if the product is deemed to be mishandled or neglected.
- Outstanding customer service, from the point of ordering your item to the recipient receiving the item, is a principal focus for the team at Posy & Bloom. We endeavour to ensure refunds are not needed, however, if you are not satisfied with your item, (due to the perishable nature of our products) any refund requests must be raised within 1 working day of delivery or the intended delivery date. We will ask for a digital image to be sent to our email address to assist with the investigation of your refund and to ensure a speedy resolution. Please reach out us via the following contact details:
- Returns
- If you are dissatisfied with your order, please contact us within 1 working day of delivery. Returns are subject to the same conditions as refunds. If we deem there to be a reasonable explanation for the return, we will offer a replacement item. Any return requests made after 1 working day of delivery will not be granted due to the perishable nature of the items we sell. Please be aware, we reserve the right to refuse a return if the product is deemed to be mishandled or neglected.