Personal Data

1. This Privacy and Cookies Policy is issued by Posy and Bloom Floral Studio Ltd as the data controller for the personal data collected through this website, as defined under the Data Protection Act 2018, and subsequent revisions thereafter, including incorporating UK GDPR policies and procedures.
2. We collect and process information about the purchaser and recipient for two main reasons:
   1. To process and fulfil an order
   2. To provide the best possible service – including relevant offers and updates if you opt in to receiving marketing communications

Data Security

1. At Posy and Bloom Floral Studio Ltd, we are committed to protecting your privacy. We will only use the information we have collected about the purchaser and recipient lawfully, fairly and transparently in accordance with the Data Protection Act 1998 and subsequent revisions thereafter. This includes incorporating UK GDPR policies and procedures in line with internal security policies. Any sensitive information will be stored securely in accordance with internal compliance procedures, based on UK GDPR policies, and English Law. Data collected will not be shared with any other persons or companies.
2. Payment details are processed securely by a third party payment processor and are not stored by us.

Data Collection

1. The following information is collected on the purchaser and recipient when an order is placed or an interaction is made on our website:
   1. Name of purchaser and recipient 
   2. Address of purchaser and recipient
   3. Contact number of purchaser and recipient
   4. Email address of purchaser
2. We will never collect sensitive information about you or the recipient without your explicit consent.

Marketing Communications

1. By providing your contact information, you may opt in to receiving marketing communications via email or other methods.
2. Consent for marketing is entirely optional and can be withdrawn at any time by updating your marketing preferences or unsubscribing.
   1. To unsubscribe from marketing communications please follow the instructions included in our marketing emails or reach out to us directly via the below contact details. We do not send promotional marketing communications without your explicit consent.
      1. Telephone: +44 7852879177
      2. Email: [email protected]
3. We may send service-related communications, for example order confirmations, without consent as they are necessary for us to fulfil our contractual service terms and conditions with you.

Cookies

A cookie is a small text file stored on a user’s computer used to enhance the users experience whilst browsing a website.

1. How we use Cookies
   1. We use Cookies to enable essential website functions such as adding products to your basket and completing your order. To be able to order products from our website, cookies need to be enabled. If you do not have cookies enabled, you will still be able to view the website for browsing and research, however, you will not be able to add products to your basket or complete a purchase. 
   2. To track visitor behaviour and improve website functionality and services.
   3. Cookies are also used as a further means of ensuring private and secure purchasing sessions are operated within the site.
   4. Our cookies do not store personal information such as credit card details. Please note, cookies do not harm your computer, they are purely for information purposes.
2. Types of Cookies
   1. Essential Cookies are required for the website to function such as adding products to a basket or allowing a user to complete their order.
   2. Performance and Analytical Cookies are used to track user behaviour which allows us to improve our services.
3. Your control over Cookies
   1. Anyone can modify their browser settings to disable cookies. Please note, disabling cookies may affect the functionality of certain areas of the website such as allowing you to purchase products from our website and completing an order.  
4. Security and Privacy
   1. Cookies used on our website do not store personal information such as credit card details. They are purely informational and do not cause any harm to your computer.

Data Sharing and Third Parties

1. We do not sell, trade or share personal information with third parties for marketing purposes however data may be shared with trusted third parties if required to fulfil your order, such as delivery services. All third parties are bound by data protection agreements and English Law.

Your Rights

1. As a Data Subject you have the right to access any of the personal data we hold on you. Ask us to update or correct any inaccuracies in your personal data. Request for us to delete your personal data, subject to legal obligations. The right to opt out of marketing communications. Lodge a complaint with the Information Commissioners Office (ICO) if you believe your data has been mishandled.
   1. To exercise any of these rights, please contact us using the below details:
      1. Telephone: +44 7852879177
      2. Email: [email protected]